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Monday, February 19 2018     
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Dealing with Conflict and Hostility

This is training geared towards any employee that comes in contact with, or deals with members of the general public. They will learn techniques bring a hostile confrontation under control and minimize disruption in the workplace.

This segment includes, How you should react to conflict and hostile People, The physiological effects of a hostile confrontation, methods to Deal with these Effects, personal conduct and verbal de-escalation techniques, reading Body Language, Acting Assertive without being aggressive, posture and a proactive Stance and Telephone Tactics.