| Seminars & Training Topics |
Dealing with Conflict and Hostility
This is training geared towards any employee that comes in contact with, or deals with members of the general public. They will learn techniques bring a hostile confrontation under control and minimize disruption in the workplace.
This segment includes, How you should react to conflict and hostile People, The physiological effects of a hostile confrontation, methods to Deal with these Effects, personal conduct and verbal de-escalation techniques, reading Body Language, Acting Assertive without being aggressive, posture and a proactive Stance and Telephone Tactics.